Do you offer free shipping?

Yes! Phodan LLC offers free standard shipping on every U.S. order with no minimum purchase required, including oversized items like large dog beds and cat trees. No hidden fees, ever.

What is your return policy?

We accept returns within 90 days of delivery for both defective and non-defective items. Items must be unused and in original packaging. We never charge restocking fees. Defective items get free return shipping.

When will I receive my order?

Orders are processed within 1-2 business days (Mon-Fri). Standard items arrive within 5-7 business days. Oversized items (large dog crates, cat trees) may take 7-9 business days. You will receive a tracking link by email once your order ships.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Google Pay. All transactions are secured with SSL encryption and processed through PCI-DSS-compliant payment providers.

Are your products safe for my pet?

Yes. Every product is selected with pet safety as a primary criterion. We source only from authorized manufacturers and distributors who meet established quality and safety standards.

How do I choose the right size bed or crate for my pet?

Each product page includes size guides and weight recommendations. For dog beds, measure nose to tail base and add 6-12 inches. For crates, measure standing height and length and add 2-4 inches. Contact us for a recommendation.

Do your products come with a warranty?

Yes. All products are covered by our 90-day quality guarantee for defective, damaged, or incorrect items, plus any applicable manufacturer warranty.

Can I cancel my order?

Yes, you can cancel at any time before your order ships. Email Contact@phodan.com with your order number. Once shipped, you can return the item under our 90-day return policy.

Do you ship internationally?

Currently, we only ship within the contiguous United States (48 states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses.

Are prices shown before or after tax?

All prices on phodan.com are displayed in US Dollars (USD) and shown before tax. Applicable sales tax is calculated at checkout based on your delivery address. There are no hidden fees.