At Phodan LLC, we stand behind everything we sell. Every product purchased on phodan.com is backed by our 90-Day Quality Guarantee, plus any applicable manufacturer warranty. If something arrives defective, damaged, or incorrect — or stops working as designed within the coverage period — we will make it right with a free replacement or a full refund.
90-Day Quality Guarantee
Every order is covered for 90 days from the delivery date against manufacturing defects, shipping damage, and order errors — plus any manufacturer warranty included with the product.
What Our 90-Day Guarantee Covers
Our 90-Day Quality Guarantee applies to all products sold on phodan.com and covers the following:
✅ Covered
- Manufacturing defects — items that arrive broken, malfunctioning, or not working as designed
- Shipping damage — items damaged in transit before reaching you
- Wrong items — if we ship you an incorrect product
- Missing parts — if a product arrives incomplete
What Is Not Covered
🚫 Not Covered
- Normal wear and tear from everyday use
- Damage caused by misuse, accidents, or improper assembly or use
- Products that have been altered or modified after purchase
- Issues reported after the 90-day window (these may still be covered by the manufacturer's warranty, where applicable)
Manufacturer Warranty
Many of the products we carry include an additional warranty provided by the manufacturer, which may extend beyond our 90-Day Quality Guarantee. Warranty length and coverage vary by brand and product.
Damaged or Defective on Arrival
If your item arrives defective, damaged in transit, or incorrect, please email us at Contact@phodan.com within 7 days of delivery with your order number and clear photos of the issue.
How to File a Warranty Claim
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1Contact us. Email Contact@phodan.com or call +1 (520) 521-6651 with your order number, a description of the issue, and clear photos.
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2We review your claim. Our support team will respond within 1–2 business days (Mon–Fri) with the next steps.
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3Choose your resolution. For approved claims, you decide: a free replacement or a full refund to your original payment method.
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4We take care of the rest. If a return is needed, we provide a free prepaid return label and cover all return shipping costs on approved warranty claims. Refunds are processed within 5–7 business days after we receive and inspect the item.
Warranty vs. Returns
Our 90-Day Quality Guarantee covers products that are defective, damaged, or incorrect. If you simply changed your mind, that is handled under our return policy instead — which also gives you 90 days and charges zero restocking fees.
For change-of-mind returns and full return instructions, please see our Return & Refund Policy.