The website phodan.com is operated by Phodan LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase — including dog beds, cat accessories, travel gear, grooming tools, and daily pet essentials.
- Full name, shipping and billing address
- Phone number and email address
- Payment details (securely processed — never stored on our servers)
- Order history and customer service correspondence
- Account login credentials (if you register an account)
- IP address and browser type
- Pages viewed and time spent on our website
- Device type and operating system
- Search terms and referring URLs
- Cookies and tracking technologies (see Section 7)
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and tracking information
- Respond to customer service inquiries and support requests
- Process warranty claims, returns, and refunds
- Prevent fraud and maintain website security
- Improve our products, services, and website experience
- Send promotional emails — only with your consent; unsubscribe at any time
- Serve relevant advertisements based on your browsing activity
- Comply with applicable legal and regulatory requirements
We never sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Payment processors (Visa, Mastercard, PayPal, Google Pay), shipping carriers (UPS, FedEx, USPS), and email platforms — solely as required to fulfill your order
- Advertising platforms: Google Ads, Microsoft Advertising (Bing), Meta (Facebook/Instagram), Pinterest, and AdRoll — for targeted advertising and retargeting based on your browsing behavior
- Legal requirements: When required by law, court order, or government authority
- Business transfers: In the event Phodan LLC is acquired or merged, your information may be transferred to the new owner
- Fraud prevention: To protect our rights and prevent fraudulent activity
All transactions are processed through secure, PCI-DSS-compliant payment gateways. Your full credit card number is never stored on our servers. All payment data is encrypted using SSL technology.
We accept: Visa, Mastercard, American Express, PayPal, and Google Pay.
We retain your personal data for as long as necessary to:
- Maintain your order history and account records
- Comply with legal and tax obligations (typically seven years)
- Resolve disputes and enforce our agreements
You may contact us at Contact@phodan.com at any time to request deletion of your personal data. Subject to legal retention requirements, your request will be processed within 45 days.
We use cookies and tracking technologies to improve your experience and serve relevant advertising. These include:
- Essential cookies: Required for core functionality (shopping cart, login sessions)
- Analytics cookies: Help us understand how visitors use our website (Google Analytics —
_ga,_gid) - Marketing cookies: Used to display relevant ads across platforms (Google Ads, Microsoft/Bing, Meta Pixel, Pinterest Tag, AdRoll)
- Preference cookies: Remember your settings and preferences between visits
You can manage cookies through your browser settings. For the full list of cookies and opt-out links, see our Cookie Policy.
Our website uses the following third-party services, each governed by its own privacy policy:
We encourage you to review the privacy policies of these third-party providers.
As a customer, you have the following rights regarding your personal information:
To exercise any of these rights, visit our Contact Us page or email Contact@phodan.com.
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us immediately at Contact@phodan.com and we will promptly delete it.
We apply industry-standard security measures to protect your personal data:
- SSL encryption across all website pages
- PCI-DSS-compliant payment processing
- Full credit card numbers never stored on our servers
- Regular security monitoring and audits
- Secure access controls for internal systems
No method of transmission over the internet is 100% secure, but we are committed to protecting your data using industry best practices. To report a security concern, visit our Report Security Issue page.
Our website may include links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Depending on your state of residence, you may have additional privacy rights under applicable US law. We will respond to all verifiable consumer requests within 45 days. You will never be discriminated against for exercising your privacy rights.
- Right to know what personal data we collect, use, and disclose
- Right to request deletion of your personal data
- Right to opt out of the sale or sharing of personal data
- Right to correct inaccurate data
- Right to non-discriminatory treatment
- Right to access and obtain a copy of your personal data
- Right to correct inaccurate personal data
- Right to delete personal data
- Right to opt out of targeted advertising or the sale of personal data
- Right to access, correct, and delete personal data
- Right to opt out of targeted advertising
- Right to data portability
- Right to access and correct personal data
- Right to request deletion
- Right to opt out of certain data processing activities
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website after any modifications constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
