Do you offer free shipping?

Yes! Phodan LLC offers free standard shipping on every U.S. order with no minimum purchase required, including oversized items like large dog beds and cat trees. No hidden fees, ever.

What is your return policy?

We accept returns within 90 days of delivery for both defective and non-defective items. Items must be unused and in original packaging. We never charge restocking fees. Defective items get free return shipping.

When will I receive my order?

Orders are processed within 1-2 business days (Mon-Fri). Standard items arrive within 5-7 business days. Oversized items (large dog crates, cat trees) may take 7-9 business days. You will receive a tracking link by email once your order ships.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Google Pay. All transactions are secured with SSL encryption and processed through PCI-DSS-compliant payment providers.

Are your products safe for my pet?

Yes. Every product is selected with pet safety as a primary criterion. We source only from authorized manufacturers and distributors who meet established quality and safety standards.

How do I choose the right size bed or crate for my pet?

Each product page includes size guides and weight recommendations. For dog beds, measure nose to tail base and add 6-12 inches. For crates, measure standing height and length and add 2-4 inches. Contact us for a recommendation.

Do your products come with a warranty?

Yes. All products are covered by our 90-day quality guarantee for defective, damaged, or incorrect items, plus any applicable manufacturer warranty.

Can I cancel my order?

Yes, you can cancel at any time before your order ships. Email Contact@phodan.com with your order number. Once shipped, you can return the item under our 90-day return policy.

Do you ship internationally?

Currently, we only ship within the contiguous United States (48 states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses.

Are prices shown before or after tax?

All prices on phodan.com are displayed in US Dollars (USD) and shown before tax. Applicable sales tax is calculated at checkout based on your delivery address. There are no hidden fees.

Shipping Policy - Phodan LLC

Last Updated: April 2026

At Phodan LLC, we are committed to fast, reliable, and transparent shipping on every order. Below you’ll find everything you need to know about how we ship your pet products across the United States.

Shipping Destinations & Cost

Phodan LLC ships across the contiguous United States (48 states). We currently do not offer shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.

Standard shipping is free on every order with no minimum purchase required. No surprise fees at checkout — the price you see is the price you pay.

Order Processing

We process all orders within 1–2 business days (Monday–Friday), excluding weekends and federal holidays. Orders placed after 2:00 PM MST begin processing the next business day.

You’ll receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with tracking details once your order ships.

Delivery Timeframes

📦 Standard Delivery — All Orders

Handling Time 1–2 business days

Transit Time 3–7 business days

Order Cut-Off 2:00 PM MST

Shipping Carriers UPS, FedEx, USPS

Shipping Cost FREE — All Orders

Warehouse & Dispatch Location

All orders are fulfilled and shipped from our warehouse in Tucson, Arizona, USA. Delivery times may vary depending on your location.

Our fulfillment team operates Monday through Friday, 9:00 AM – 6:00 PM MST. Orders are not processed on weekends or federal holidays.

Multiple Shipping Addresses

We do not support multiple shipping addresses within a single order. If you need to ship to multiple locations, please place separate orders for each address.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a direct tracking link.

⏱️ Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation email. You may also check your order status anytime at phodan.com/order-status/

If your order has not arrived within the expected delivery window, please contact us with your order number and we will investigate promptly.

Shipping Delays

While we work hard to meet all delivery estimates, delays can occasionally happen due to:

High order volumes during holidays and major promotions

Severe weather conditions or natural disasters

Carrier delays outside our control

Incorrect or incomplete shipping address provided at checkout

Returns & Exchanges

We accept returns within 90 days of delivery for both defective and non-defective items, with no restocking fees. For full details, please review our Return & Refund Policy.